Privacy Policy for WoodNow

WoodNow respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit this website, get in touch with us, or submit an enquiry.

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1. Who We Are

WoodNow is the trading name of Dimitris Mourkourianis, a carpentry business based in Clapham and serving clients across London.

If you have any questions about this Privacy Policy or how your information is used, you can contact:

WoodNow
Email: dimi.mourk@gmail.com
Phone: 07754970460

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2. What Information We Collect

We may collect and process the following personal information:

• Your name

• Your email address

• Your phone number

• The details you include in your message or enquiry

• Any photos or information you send relating to a project

• Basic website usage information, where applicable

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3. How We Collect Your Information

We collect information when you:

• Fill in the contact form on this website

• Contact us by email or phone

• Send a message by WhatsApp

• Interact with the website through cookies or similar technologies, where used

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4. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes

• Communicate about your project

• Deliver carpentry, repair, or restoration services

• Keep basic records of enquiries and work carried out

• Improve the website and user experience, where relevant

We only use your information where we have a lawful basis to do so, such as responding to your enquiry, taking steps before entering into a contract, fulfilling a contract, complying with legal obligations, or pursuing legitimate business interests. The ICO says organisations should decide their lawful basis before they start using people’s data and explain it clearly in their privacy notice.

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5. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including to respond to enquiries, provide services, maintain records, and meet legal, accounting, or tax requirements.

If you contact us but do not become a customer, we may keep your enquiry details for a reasonable period in case you contact us again.

If you become a customer, we may keep relevant records for as long as needed for business and legal purposes.

The ICO says that if you do not have a fixed retention period, you should explain the criteria you use to decide how long information is kept.

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6. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary, for example with:

• Website or email service providers

• Professional advisers such as accountants or legal advisers

• Service providers involved in website hosting, form handling, or business communications

• Public authorities or regulators where required by law

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7. Cookies and Website Technologies

This website may use cookies or similar technologies to help it function properly and, if enabled, to understand how visitors use the site.

Cookies that are strictly necessary for the website to work do not usually require consent. However, if non-essential cookies are used, such as analytics, advertising, or tracking tools, users should be clearly informed and asked for consent before those cookies are set. The ICO states that websites must tell people if cookies are used, explain what they do and why, and obtain consent for non-essential cookies.​

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8. Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain uses of your information

• Request transfer of your information where applicable

• Withdraw consent where processing is based on consent

The ICO says privacy notices should tell people which rights they have and how they can complain if they have concerns.

To exercise any of these rights, please contact us using the details above.

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9. Complaints

If you have a concern about how your information is handled, please contact WoodNow first and we will try to resolve it.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

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10. Third-Party Links

This website may contain links to third-party websites, such as social media platforms or review platforms. If you follow those links, those websites will have their own privacy policies and WoodNow is not responsible for their content or practices.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

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12. Contact

If you have any questions about this Privacy Policy or your personal information, please contact:

WoodNow
Email: dimi.mourk@gmail.com
Phone: 07754970460